Data Protection

Aqa99's Privacy Policy — Your information is completely safe with us

Aqa99 believes that protecting your personal information is a fundamental right. In this Privacy Policy, we clearly outline what data we collect, how we use it, and how we keep it secure.

Last Updated: January 2026
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SSL Encryption
256-Bit Security
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No Data Sales
Not to Third Parties
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Your Control
Right to Erasure
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Transparent Policy
Fully in Bengali
Our Data Protection Key Features
Strong Encryption

All your personal information and transaction data is protected with 256-bit SSL encryption — the same technology used by the world's leading banks.

Sale of Data Prohibited

Aqa99 never sells your personal data to third parties. Your data is used exclusively to improve and operate the platform's own services.

Minimal Data Collection

We only collect data that is strictly necessary to operate the platform. No unnecessary data is gathered.

Your Control

You can view, correct, or request deletion of your data at any time. Your information belongs to you.

Regular Security Reviews

Aqa99's security systems are regularly audited by independent third-party experts to ensure the highest level of protection is maintained.

Report Issues Quickly

In the event of a data breach, we will notify affected members within 72 hours and take immediate steps to resolve the issue.

By using the aqa99 platform, you are considered to have accepted this Privacy Policy. If you have any questions, please reach out to our support team.

1. What Data We Collect

Aqa99 only collects the information necessary to operate the platform. Under this Privacy Policy, we collect two types of data: personally identifiable information and non-personal information.

When you register, the information you provide includes your full name, date of birth, mobile number, email address, and residential address. Your national ID or passport details may also be collected for identity verification purposes.

Types of Data Example Reason for Collection
Identity Information Name, NID, Date of Birth Age Verification & KYC
Contact Information Mobile, Email Account Communication
Financial Information Mobile Banking Number Payment Processing
Transaction History Deposits, Withdrawals Account Security
Device Information IP Address, Browser Fraud Prevention

2. How Data Is Collected

Aqa99 collects your information in several ways. The most direct method is information you provide yourself — such as during registration, when making a deposit, or when contacting our support team.

We also collect certain data automatically — such as your device's IP address, browser type, time spent on the platform, and pages visited. This information is primarily used to improve platform security and the user experience.

  • Collected directly through the registration form.
  • Transaction data from payment gateways.
  • Uses cookie and web beacon technology.
  • From live chat and email communications.
  • Mobile app usage data.

We never collect your bank PIN, mobile banking password, or full card number. This type of sensitive financial information is handled directly by the payment gateway.

3. Purpose of Data Use

Aqa99 uses the data it collects for specific purposes. We use your information to manage and verify accounts, process transactions, and provide customer support.

We analyze your usage patterns to personalize your gaming experience and send you promotions tailored to your preferences. You can opt out of marketing communications at any time.

  • Account registration and identity verification.
  • Processing deposits and withdrawals.
  • Prevention of fraud and money laundering.
  • Customer service and technical support.
  • Improving platform quality and security.
  • Compliance with legal and regulatory obligations.
  • Providing personalized promotional offers (with your consent).

4. Data Sharing & Disclosure

Aqa99 never sells your personal data to third parties. However, in certain specific circumstances, we may share limited information.

Transaction details are shared with Mobile Banking, Nagad, Rocket, and banks as needed to process payments. All payment partners adhere to their own strict privacy policies.

If aqa99 receives a valid order from law enforcement or a court directive, we may be legally required to disclose certain information. Outside of such circumstances, your data is kept strictly confidential.

  • Payment gateway — to process transactions.
  • Identity verification service — for the KYC process.
  • IT security firms — for fraud detection.
  • Legal authorities — in response to valid orders.

5. Cookies & Tracking Technology

Aqa99's website and mobile app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

We use three main types of cookies: essential cookies (to maintain login sessions), functional cookies (to remember your preferences), and analytical cookies (to improve the platform). You can manage cookies through your browser settings, though some features may become limited.

  • Essential cookies — for login and security sessions.
  • Functional cookies — for saving language preferences and settings.
  • Analytical cookies — for analyzing usage patterns.
  • Cookies can be managed through your browser settings.

6. Data Retention Period

Aqa99 retains your personal data only for as long as necessary. Information tied to active accounts is kept for the duration the account remains open. After an account is closed, certain data may be retained for a specified period to meet legal and regulatory requirements.

  • Account data — 5 years after account closure.
  • Transaction records — 7 years (legal obligation).
  • Cookie data — typically 30 days to 1 year.
  • Support chat history — 2 years.

After the specified period, your data is securely deleted or fully anonymized so that you can no longer be identified.

7. Your Rights

Aqa99 believes you should have full control over your own data. Under this Privacy Policy, you have the following rights, which you can exercise at any time.

  • Right to Know: You can find out what data we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate information.
  • Right to Erasure: You may request deletion of your data under certain conditions.
  • Right to Object: You may object to the use of your data for specific purposes.
  • Right to Portability: You can request a copy of your data.
  • Right to Opt Out: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will process your request within 30 days.

8. Children's Privacy

Aqa99 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a parent or guardian suspects their child has registered on aqa99, please contact us immediately.

If a minor's account is identified, it is immediately closed and all associated balances are refunded.

9. Security Measures

Aqa99 uses industry-leading security technology to protect your data. Our security infrastructure operates across multiple layers, so even if one layer is compromised, your information remains safe.

  • 256-bit SSL/TLS encryption on all data transfers.
  • Two-Factor Authentication (2FA) available for added security.
  • Automatic account lock on suspicious login attempts.
  • Regular security audits and penetration testing.
  • Firewall and intrusion detection systems at our data centers.
  • Regular security training for all staff.

Use a strong password to keep your account secure and never share it with anyone. If you notice any suspicious activity, contact our support team immediately.

10. Policy Changes

Aqa99 reserves the right to update this Privacy Policy, in part or in full, at any time. For significant changes, members will be notified via their registered email or through a platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. The date of the latest update will always be shown at the top of this page.

11. Contact

For any questions, concerns, or data-related requests regarding our Privacy Policy, please get in touch with us. Our data protection team is always ready to assist.

  • Email: [email protected]
  • Live chat: available 24/7 through the platform.
  • Request processing time: up to 30 business days.

Your privacy matters deeply to us. Our support team is available 24/7, every day of the week, to help with any concerns.

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Your data is completely secure at aqa99. Register today and enjoy safe gaming.

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