Aqa99's Terms and Conditions — Your Rights & Responsibilities

1. General Terms & Compliance

Aqa99 is an online gaming platform operated exclusively for players in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between aqa99 and its users. By accessing or using this platform, you confirm that you fully accept and agree to these Terms.

Aqa99 reserves the right to amend or update these Terms at any time. Users will be informed of significant changes via email or platform notifications. Continued use of the platform after such changes will be considered acceptance of the revised Terms.

• These Terms are available in both Bengali and English. In the event of any conflict, the English version shall prevail.
• Aqa99 operates as a legitimate, licensed platform.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• It is entirely the user's responsibility to read and understand these Terms.

2. Account Registration & Eligibility

You must be at least 18 years of age to register an account on aqa99. This platform is strictly off-limits to minors. All information provided during registration must be truthful, accurate, and complete. Providing false information may result in account termination and forfeiture of any funds held.

Each person may hold only one aqa99 account. Creating multiple accounts is strictly prohibited and will be treated as bonus abuse. aqa99 may request identity documents, proof of address, or other verification materials at any time.

• Identity verification must be completed using a National ID (NID) or passport.
• Mobile number verification is mandatory.
• You are solely responsible for keeping your account password secure.
• Aqa99 may temporarily lock an account if suspicious activity is detected.
• Accounts may not be transferred or sold to another person.

3. Deposit & Withdrawal Policy

Deposits on aqa99 can be made via Mobile Banking, Nagad, Rocket, and bank transfer. The minimum deposit amount is BDT 200, and the maximum single deposit limit is determined by your account tier. All deposits are typically credited to your account instantly.

Account verification is mandatory before making a withdrawal. The minimum withdrawal amount is BDT 500. Most withdrawals are processed within 30 minutes, though some cases may take up to 24 hours. VIP members receive priority withdrawal service.

• Withdrawals can only be made to the same payment method used for the deposit.
• A valid ID must be submitted for your first withdrawal.
• Withdrawals may be temporarily placed on hold in cases of suspicious transactions.
• Withdrawals cannot be made directly from a bonus balance; wagering requirements must be met first.
• If you experience any issues with a transaction, contact support within 24 hours.

4. Bonus & Promotional Offers

Aqa99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which must be read carefully before acceptance. Specific wagering requirements must be met before bonus funds can be used.

The welcome bonus is available to new members only and can be claimed once per account. Reload bonuses, cashback offers, and special event bonuses each have their own terms and conditions. Any unused bonus will be automatically cancelled upon expiry.

• Aqa99 reserves the right to cancel bonuses if bonus abuse is suspected.
• Each promotion has its own eligibility requirements.
• Claiming multiple bonuses simultaneously may not be permitted.
• A maximum withdrawal limit may apply to winnings earned using a bonus.

5. Gaming Rules

All games on aqa99 are powered by certified Random Number Generator (RNG) technology. Every game outcome is completely fair and free from any manipulation. The result of each round is entirely independent of previous rounds.

The Return-to-Player (RTP) rate for each game is clearly stated on that game's information page. If a technical error occurs during gameplay, the affected round may be voided and the wager refunded. aqa99 reserves the right to update game rules at any time.

• If your internet connection drops during a game session, please contact support.
• The dealer's decision is final in Live Casino games.
• Avoid placing large bets on games you do not fully understand.
• Each game has set minimum and maximum betting limits.

6. Prohibited Activities & Restrictions

The following activities are strictly prohibited on the aqa99 platform. If any of these are detected, the account will be closed immediately and the balance may be forfeited.

• Creating or operating multiple accounts.
• Using another person's account or sharing your account.
• Attempting to exploit the bonus system.
• Using hacking tools, viruses, or any form of malware.
• Attempting to modify gaming software or use bots.
• Using the platform for money laundering or any illegal purpose.
• Harassing or threatening aqa99 staff.
• Operating an account under a false identity.

7. Account Closure & Suspension

Aqa99 reserves the right to temporarily or permanently close any account under the circumstances listed below. Where possible, users will be notified before any account closure.

• In cases of terms and conditions violations.
• In the event of failure to complete identity verification.
• In cases of suspicious or fraudulent activity.
• At the user's own request for self-exclusion.
• Due to legal or regulatory requirements.

Users may also contact support at any time to close their account. If a valid balance remains at the time of closure, it will be returned after verification.

8. Privacy & Data Protection

Aqa99 places the highest priority on protecting users' personal information. All data you provide is secured using SSL encryption technology. aqa99 never sells your information to third parties.

Your data is used solely for account management, payment processing, fraud prevention, and customer support purposes. For more information, please see our Privacy Policy read.

• You have the right to request access to, correction of, or deletion of your data.
• You may opt out of marketing communications at any time.
• Contact support for any questions regarding data protection.

9. Responsible Gaming Policy

Aqa99 believes gaming is a form of entertainment, not a source of income. We support responsible gaming and are mindful of our players' wellbeing. Every player is encouraged to set their own personal limits.

• Set deposit limits, loss limits, and session time limits.
• Use the self-exclusion feature if you notice signs of problem gambling.
• Seek professional support if needed and let your family know.
• For more details Responsible Gaming View page.

10. Dispute Resolution

For any dispute or complaint, please contact the aqa99 support team first. Our team will provide an initial response within 48 hours. Complex matters may take up to 14 business days to resolve.

• Complaints can be submitted via email or through live chat.
• When submitting a complaint, please include your account ID and relevant transaction details.
• Aqa99's decisions are considered final.
• Internal resolution procedures must be completed before pursuing any legal action.

11. Limitation of Liability

Aqa99 is not liable for any losses resulting from technical issues, internet outages, or other unavoidable circumstances. Users play on this platform of their own free will and assume full responsibility for any wins or losses.

• Aqa99 is not responsible for any third-party websites or services.
• If a game is cancelled due to a technical error, your wager will be refunded.
• Aqa99 is not liable for any financial losses arising from gaming.

12. Terms Updates

Aqa99 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Users will be notified of significant changes via their registered email or platform notifications. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

• The date of the latest update to these terms will always be displayed at the top of the page.
• Archived copies of previous Terms are available upon request.
• If you have any questions about our terms, please contact support.